Privacy Policy

Sibra House, an Imprint of Narrative North | www.sibrahouse.com | www.narrativenorth.org 

Narrative North (ABN: 95 246 353 894) is committed to protecting your privacy and handling your personal information with care, integrity, and transparency, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. What personal information do we collect?

We may collect different types of information to provide you with a personalised and effective service experience. This includes:

• Information you provide voluntarily: we receive and store any information you enter on this website or its forms, sign up for through coaching sessions or services, register for newsletters, programs, events, or trainings, make purchases or bookings, agree to our Terms & Conditions, or provide through email, forms, or other communication channels. This may include your full name, email address, phone number, postal or residential address, payment details, and any information you choose to share about your personal or professional goals.

• Automatically collected information: when you visit this website, we may collect certain data automatically, such as your IP address, browser type, pages visited, and other analytics to improve the website experience. This is gathered using cookies and similar tracking technologies.

 

You have the option to withhold certain information, though doing so may limit your ability to access some features or services.

 

2. How do we use your information?

We use the information you provide to:

• Deliver personalised book coaching and publishing services

• Respond to your inquiries, requests, or feedback

• Process transactions and appointments

• Improve my services and website based on user needs

• Send updates, newsletters, or promotional content (only if you have opted in).

 

We do not sell or rent your personal information to third parties.

 

We may also use basic website tools to enhance user experience. At this time, we do not knowingly use tracking technologies such as Google Analytics or Facebook Pixel.

 

3. Do we share your information?

We only share your information in the following circumstances:

• With trusted third-party service providers: we may work with third-party companies to assist with website functionality, email communication, payment processing, or other necessary business operations. These providers have access to personal information only as needed to perform their functions and are required by law to protect your data.

• For legal or security reasons: we may disclose your information when required by law or if necessary to protect my rights, business integrity, or the safety of our business, our clients, or others.

• With your explicit consent: outside of the situations mentioned above, you will be notified if your information is shared with any third party, and you will have the opportunity to opt out.

 

4. What are your choices and rights?

• You can choose not to provide certain information, though it may affect your ability to access certain services.

• You may unsubscribe from email communications at any time using the opt-out link provided in my emails or contacting us directly.

• If you would like to access, update, or delete your personal information, you can contact me directly for assistance.

 

5. Cookies and Tracking Technologies

This website may use cookies and similar technologies to enhance user experience, track site performance, and personalise content. You can adjust your browser settings to disable cookies, though this may affect website functionality.

 

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, modification, or disclosure. Information is stored on secure, password-protected platforms; however, no online transmission is completely secure, so we encourage you to take precautions when sharing personal data.

 

7. International Data Transfers

To the best of our knowledge, your personal information is not transferred or stored outside of Australia.

 

8. Accessing or Correcting Your Information

You may request access to, or correction of, the personal information we hold about you by contacting: team@sibrahouse.com .

 

We will respond to all requests within a reasonable timeframe and in accordance with our legal obligations.

 

9. Changes to the Privacy Policy

Our Privacy Policy may be updated to reflect changes in practises or legal requirements. The most current version will always be available on this website. By continuing to use this site after updates are posted, you accept the revised terms. Where appropriate, we may also notify you by email. 

 

Unless stated otherwise, this Privacy Policy applies to all information that we have about you.

 

10. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or how your personal information is handled, please contact:

 

Sibra House

team@sibrahouse.com 

www.sibrahouse.com